In the event of a power outage, the connected sockets, switches, and modules will not function, just like conventional non-connected sockets and switches. However, the products are designed to resume their function as soon as power is restored, returning to the state they were in before the outage. Note that the gateway power module/socket may take a few minutes to reconnect to the internet and be accessible again from the App.

If the internet connection is interrupted, connected products will continue to function locally, as will battery-powered products. However, you will not be able to control your system via the Home + Control App or change settings. The Apple Home App remains operational as long as the local connection to the router is maintained. All functions will be automatically restored once the internet connection is re-established. Note that the gateway power module/socket may take a few minutes to reconnect.

You can control up to 100 wired products and wireless switches in one system.

If your system also includes Somfy iO & RTS connected shutters (with Tahoma/Connexoon) or Smarther with Netatmo thermostat, these products are not included in the installation limits of your products.

The Home + Control App allows you to control as many homes as you want with a single account. To control an existing connected system, simply ask an existing user to invite you. Once you receive the invitation for a home, you will have the same access rights as the person who invited you.

To set up a new system, go to the Home + Control App settings and select "Install a new home."

The gateway power socket is installed just like a conventional 2P+E power socket, in a standard depth (40mm) flush-mounted box. It can be installed in place of an existing power socket using hooks or screws. If there is already an internet router in the house, check the Wi-Fi signal quality at the chosen location using your smartphone. If there is no internet router yet, choose a location near a fiber or telephone socket that will be used for the internet router.

Connected products communicate with each other via radio signal, and each wired product transmits the signal. It is not necessary to place the products next to the gateway power socket/module. Just make sure there are no more than 10 meters between two wired smart products in the system.

Wireless switches can control products that are not directly within their range. Just make sure the wireless switch is installed within 10 meters of the nearest smart product. To ensure the wireless switch is in proximity to the system, place it in the desired location and test it before fixing it.

The gateway power module/socket can only be configured with a personal Wi-Fi network. It cannot access the internet from a public Wi-Fi network (hotspot), an open Wi-Fi network without a security password, or a corporate Wi-Fi network that filters ports. It is compatible with 802.11 b/g/n Wi-Fi standards if the network security settings are configured as WEP, WPA, or WPA2 Personal.

The gateway power module/socket is only compatible with 2.4GHz Wi-Fi and cannot be connected to a 5GHz Wi-Fi network.

Certainly, the BTicino smart system is compatible with all voice assistants: Google, Amazon, and Apple.

Simply go to the Home + Control app, select "Manage my home," and in the Gateway section, select "Configure Wi-Fi network." Before performing this operation, it is advisable to reset the Wi-Fi by holding down the router's dedicated button for ten seconds.

BTicino's smart solution complies with the current European GDPR (General Data Protection Regulation).

You can consult the privacy policy from the Home + Control App settings in the "My account" section, "Legal information."

The update of smart products occurs automatically as long as the system is connected to the internet. To ensure it works correctly, make sure the system (gateway power module/socket and all other accessories) is connected to the internet for at least 24 hours.

Yes, the solution is compatible with shutters equipped with mechanical or electromechanical stops, controlled by a standard wired shutter command. It is important to be able to connect the neutral.

Each wireless switch can be connected to a maximum of 20 wired products. Wireless light switches and motion sensors can control light switches (with dimmer option), micromodules, power sockets, cable outlets (excluding the pilot wire of radiators), step-by-step relays, or contactors (in manual mode).

The wireless shutter command can only control connected shutter control switches.

Each button of a double wireless light switch can be connected to a maximum of 20 wired products.

You can activate the dimmer option of your switch from the Home + Control App settings, selecting "Manage my home" and then selecting the desired switch. Once the dimmer option is activated in the App, it will work immediately.

The gateway power module/socket cannot access the internet from a public Wi-Fi network (hotspot), a corporate Wi-Fi network, an open Wi-Fi network without a security password, or a 5GHz Wi-Fi network. Therefore, such networks are not recommended. If your personal Wi-Fi network does not appear in the list of suggested Wi-Fi networks, first check that your smartphone is within the Wi-Fi network's coverage range, then move closer to the router if it is not. If your Wi-Fi network still does not appear in the list of available networks, it is probably hidden: manually enter the SSID (name) of your network.

If the gateway module cannot reach the Wi-Fi signal because the electrical panel is too far away, try installing a Wi-Fi repeater to increase the router's Wi-Fi range. Alternatively, try moving the router closer to the electrical panel if possible.

o If the Home + Control App indicates "gateway power socket disconnected" or "gateway module disconnected":
 First, check that the system is not in configuration mode. Make sure the configuration light indicators of the system's wired products are solid green. If so, briefly press the center of the master Home/Away switch or the gateway module configuration button to exit configuration mode.
 Check the electrical connections of the gateway power module/socket.
 Restart the internet router.
 If there are several Wi-Fi access points (repeater, amplifier, extender) in your network, make sure to establish a different name (SSID) for each access point. Then, make sure the gateway power module/socket is configured to connect to the access point with the strongest signal.
 Weak Wi-Fi signal: make sure the Wi-Fi signal reaching the gateway power module/socket is sufficiently strong. To verify, test the Wi-Fi signal reception quality using a smartphone in the location of the gateway power socket.
 Some tips:
1. Check the distance between the internet router and the gateway power module/socket. Walls and some surfaces can absorb the wireless signal. To improve connectivity, it is recommended to install a Wi-Fi repeater in the room where you want to install the product.
2. AVOID the following locations for the gateway power module/socket:
• Behind a television
• Next to an aquarium
• On or inside a metal object
• In a closed cabinet
• Near numerous wires or electrical cables
• Near another wireless device
3. If the following devices are present in the house, temporarily turn them off and check if the connection is restored (it may take up to 15 minutes):
1. Laptop, tablet, smartphone…
2. Printer, speaker, or any wireless device
3. IP camera
4. Microwave oven (on)
If the situation improves, try increasing the distance between the products and the device in question. It may not be possible to use them simultaneously.

To delete a wireless switch connection: press in the center of the wireless switch until the light indicator turns solid orange, then release. Then confirm the deletion of the connection by briefly pressing the center of the wireless switch button again, and the light indicator will turn blue before turning off. At this point the connections have been cleared. You will now be able to connect this wireless switch to new products.

You can uninstall the product from the App so that it is no longer displayed. Go to settings, select 'Manage my home,' then select the product you want to delete. Click on 'Uninstall this product.'

It means you should replace the battery of the wireless switch as soon as possible. Wireless switches use CR2032 button batteries, with an estimated lifespan of 8 years. When it's time to replace it, you will receive a notification on your smartphone. The indicator light on your wireless switch will also start flashing red when used. We recommend replacing the battery within three months. To replace it, remove the cover and follow the instructions for disassembling the wireless switch provided in the manual.